Pixforus provides a 30-day money back guarantee upon receipt of your order. If you are not completely satisfied with a Pixforus product within 30 days of delivery, you have the option to return it. However, please note that a 20% restocking fee will be applied to all returned products. It is important to understand that shipping costs are non-refundable and the original shipping charges will be deducted from the refund. When returning a product, it must be in its original factory configuration. The customer is responsible for covering the return shipping costs, regardless of the reason for return. To avoid any complications, please ensure that all returned merchandise is accompanied by its original packaging, accessories, and manuals. Please note that the 30-day money back guarantee only applies to products sold directly by Pixforus. Prior to returning any merchandise, please use the link below to obtain an RMA# (Return Merchandise Authorization number).